The New and improved ticketing system

We got your feedback! With our new ticketing system RTX Sydney 2018 is going to be a smoother, easier, and faster ticket buying process.

Q: When are tickets available?

A: Tickets will go on sale Midday AEST on July 24th for Double Gold, July 26th for FIRST, July 28th for public

Q: I haven’t received my Double Gold/FIRST Member code. What do I do?

A: To be eligible you need to have signed up to FIRST or Double Gold before June 30th. IF you did and haven’t received your code (check your spam too!) email FIRSTsupport (at) roosterteeth.com and we’ll help you out!

Q: I’ve got my code. What’s next?

A: You need to make an account with The Ticket Group so you’re prepared for the ticket sale date above. Check out this handy guide from The Ticket Group on what to do next.

Q: How does the new ticketing website work?

A: After everyone’s feedback we moved to a brand new ticketing website. One that can handle everything you throw at it. Since it is a new site we need you to make a new account. Make sure you make an account to save you time once the public sale starts.

Q: I missed my chances at a VIP last year. What's my best chance of getting one?

A: Head to this link. Read the tutorial and make an account. Check the above ‘When are tickets available?’ question to find your date and be ready! That way, you won’t have to make an account and delay your ticket purchase process on your ticket sale date.

Q: I ordered my badges. Where do I pick them up?

A: All tickets will need to be picked up on-site at RTX (ICC Sydney) with a valid ID and confirmation email.

Q: Are there any age restrictions on tickets?

A: RTX Sydney is an MA15+ event. Anyone under the age of 15, at the time of the event, will need to be accompanied by a paying adult at all times. The RTX Sydney 2018 VIP ticket is also age restricted. All VIP ticket holders need to be over 18 years of age due to licensing and venue restrictions.
Any more questions? Email info (at) hanabee.com.au and we’ll help you out. Or just poke us on Twitter?